30 Day Money Back Guarantee
If you’re not satisfied for any reason at all, return the item, in its original condition, and we’ll give you an exchange, credit or refund; whichever you prefer. See item returns for details below.
How We Choose Our Products
We know that buying home health products can be extremely confusing, even under the best of circumstances, so we have taken all of the guess work out by only bringing you products that have generated amazing feedback, and pledge to continually update our product line to reflect the feedback from our customer survey forms locate on this site. All the products we sell have been recommended by Dr. Rick Swartzburg, D.C., based on his personal experience with them in his clinical practice.
Item Returns
You can return any item(s) you order with in 30 days of receiving it, so long as the item is in its original condition, with the exception of pillows. Due to obvious sanitary reasons, we will only accept pillow returns if the item(s) have not been used. This means that you may purchase a pillow and examine it in person to decide if you would like to keep it before returning it within the 30 day period. We realize that Therapain Plus will not be in the original condition once you open the seal. However, because we are totally convinced you will love this product, we will allow it to be returned so long as there is some unused portion left in the bottle. In the case of the OctoMassager, we will not allow a return if the tentacles are bent, as altered items cannot be returned to stock. Therefore you may take it out of the box and examine it only. The OctoMassager has an amazing feel if you bend the tentacles correctly, so do not hesitate to call our customer service line at 800 667-1969 if you have any questions about this or any of our products. We are always very willing to take back items you wish to return and refund the cost of the item (and tax, if applicable), with no restocking fees; however, the customer must pay all shipping charges and must have an RMA number written on the outside of the package. An RMA number may be easily obtained by calling customer service at 800-667-1969. The Body Zone memory foam mattress will be returned directly to the Body Zone manufacturing facility. A 20-year warranty is offered for the Body Zone memory foam mattress (warranty information and certificate come inside the box). We recommend that you send all returns via UPS or insured US postal service for tracking and insurance purposes. When you need to return an item, go to the Returns page for more information.
With the exception of the Body Zone memory foam mattress (see above info), all mattress and mattress topper guarantees are in accordance to the specified policy at our mattress site here.