FAQs
Frequently Asked Questions
Q. Who
can I contact if I need help placing an order?
A. You can contact customer service
via email 24 hours a day, 7 days a week by clicking
here. You can also call or write us at the Contact Us link.
Q. Is
it safe for me to pay by credit card on the Internet?
A. Very safe. Click on our Privacy
and/or Site Security pages to learn more.
Q. What forms of payment do you accept?
A. We accept Visa, MasterCard,
Cashiers check or money order via real-time online processing and printed order
form. Whether you order online or by phone, and your
credit card is not charged until your product(s) is ready to ship.
Q. I
still don't want to send my credit card number over the Internet. What other
options do I have?
A. In order to pass on savings to
our loyal customers, we prefer to do all business over the internet and fax, but
you may contact us by phone if this is not sufficient for your needs. See
the Contact Us page for more information.
Q. Do
I have to pay sales tax?
A. Sales tax is only charged to
orders shipped to California.
Q.
What is your return policy?
A. We have a100% 30 day money-back guarantee with every product in this store
with the exception of pillows, which may be evaluated and returned only if
unopened ( due to sanitary reasons). If you're not
satisfied for any reason at all, return the item in its original condition
and we'll give you an exchange, credit or refund, whichever you prefer.
For more information, see our guarantee policy.
